rajamaxwin Platform Privacy Notice

This page describes what we collect when you use rajamaxwin and how we keep that data protected. Our platform collects information necessary to verify your account, process your deposits and withdrawals, calculate your weekly cashback and tier rewards, and provide customer support. We collect your identity details (national ID, address), payment information (bank account, e-wallet credentials), and activity logs (bets placed, games played, balance history).

We are committed to protecting your data from unauthorized access and misuse. Our systems use standard encryption for data in transit and at rest. We do not sell personal information to third parties or use it for marketing outside our platform. Your data is retained only as long as necessary for account management, regulatory compliance, and dispute resolution.

This notice explains what we collect, how we use it, who has access, your rights, and how to contact us with privacy questions or requests.

What We Collect and Why

When you create a rajamaxwin account, we collect your email address, username, and password. During verification, we request a valid national ID and proof of address to confirm your identity. This process, known as Know Your Customer (KYC), is a standard regulatory requirement we undertake to prevent fraud and money laundering.

We collect payment information when you deposit or withdraw funds. Depending on your chosen method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet — we store your payment account details securely. We do not store full credit card numbers or sensitive payment credentials beyond what is necessary to process transactions.

We log your account activity: every deposit, withdrawal, game played, bet placed, bonus claimed, and promotion earned. This activity data allows us to calculate your weekly cashback, track your tier progression, detect fraudulent activity, and provide customer support when you contact us with questions or disputes.

• Identity data: National ID number, full name, date of birth, address, phone number, email.
• Payment data: Bank account or e-wallet identifier, transaction history, withdrawal details.
• Activity data: Login times, games played, wagers placed, balance changes, promotion claims.
• Device data: IP address, browser type, device identifier for security and fraud prevention.
• Communication data: Chat transcripts, email exchanges with our support team.

How We Use Your Data

We use your identity data to verify your account and comply with regulatory requirements. Our verification process confirms that you are the account holder and are eligible to use our platform. We retain this data for the life of your account and for a period after account closure as required by law.

We use your payment information to process deposits, execute withdrawals, and reconcile transactions. We retain payment data only as long as necessary to complete transactions and resolve disputes. We do not use payment information for any purpose other than transaction processing and regulatory compliance.

We do not use your data to send unsolicited marketing emails or to sell your information to third parties. We may contact you via email or registered phone number regarding account security, regulatory compliance, or service updates directly relevant to your rajamaxwin account.

Data Storage and International Transfer

We store rajamaxwin account data on servers located in multiple jurisdictions, including but not limited to data centres in Southeast Asia and internationally. Your personal data may therefore be stored or processed outside your home country. By using rajamaxwin, you consent to the transfer and storage of your data in these locations.

We apply standard security practices to protect data regardless of storage location. Data in transit is encrypted using industry-standard protocols. Data at rest is encrypted and accessible only to authorized rajamaxwin personnel. We regularly audit our data security practices and update protections in response to emerging threats.

If we experience a data breach affecting your personal information, we will notify you via email and provide information about the breach scope and remediation steps. We maintain cyber liability insurance to mitigate financial harm resulting from unauthorized access.

Third-Party Processors and Data Sharing

We share data with third-party service providers only to the extent necessary to operate rajamaxwin. These partners include payment processors (who handle DANA, e-wallet, mobile banking, local payment transactions), cloud infrastructure providers (who store our databases), and compliance vendors (who assist with fraud detection and regulatory reporting).

We require all third-party processors to sign data protection agreements stipulating that they use data only for the specified purpose, maintain confidentiality, and implement security measures equivalent to our own. We do not authorize third parties to use your data for their own marketing or to sell your information to other parties.

We may disclose your data if required by law — for example, if we receive a valid legal process or regulatory investigation request. In such cases, we will notify you of the disclosure unless legally prohibited from doing so.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you. You can request this through your rajamaxwin account dashboard under "Account Settings" or by contacting our support team. We will provide a machine-readable file containing your identity data, payment information, and activity history within a standard response window.

You have the right to correct inaccurate data. If your name, address, or payment details have changed, you can update them through your account settings. If you identify data you believe is incorrect and cannot update it yourself, contact our support team with the details and evidence of the error.

You have the right to request deletion of your account and associated data after a minimum retention period. We retain data for a period after account closure as required by anti-money-laundering and tax compliance regulations. Once this retention period expires, you can request permanent deletion of your personal information. We will retain only aggregated, non-identifying data for statistical purposes.

We at rajamaxwin handle your data as a fundamental trust — encrypted, restricted to necessary personnel, and never sold or misused.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your rajamaxwin experience. Cookies store your session identifier so you remain logged in as you navigate our platform. We use cookies to remember your preferences, track your activity for fraud prevention, and measure platform performance.

Most cookies expire when you close your browser. Some cookies persist longer to remember your settings across sessions. You can disable cookies in your browser settings; however, some rajamaxwin features may not function properly if cookies are disabled.

We do not use cookies to track your activity outside rajamaxwin or to build a profile of your web browsing history beyond our platform. Third-party cookies (if any) are used only for payment processing and fraud prevention services.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or wish to lodge a complaint, contact our support team via live chat, email, or phone. Our support team is available in English and Indonesian during published business hours.

We aim to respond to data-access requests and privacy inquiries within a standard response window. If you are not satisfied with our response, you may escalate your concern to our data protection officer or submit a complaint to your local data protection authority.

Our privacy practices are subject to change as our platform evolves and regulatory requirements shift. We will notify you of material changes to this notice via email. Your continued use of rajamaxwin following notification of changes constitutes your acceptance of the updated terms.

Summary of Your Privacy on rajamaxwin

We collect your identity, payment, and activity data to verify your account, process transactions, calculate rewards, and provide support. We retain this data securely and do not sell or misuse it. We share data only with processors necessary to operate rajamaxwin and comply with law. You have the right to access, correct, and request deletion of your data subject to retention requirements.

Your privacy is central to how we operate rajamaxwin. Whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected by the same encryption standards and access controls. Our support team remains available to answer privacy questions and assist with data requests during published support hours.